COVID-19 update

Message from the Pensions Shared Service

Changes to Pensions Shared Service

Responding to the Government's guidance regarding COVID-19, we have adapted our processes. The safety and wellbeing of our staff and everyone who accesses our services is our priority.

From Monday 23 March 2020 until further notice, our office in Wandsworth Town Hall is no longer available for walk-ins. Visitors to the PSS must have a pre-arranged meeting or have been invited by Pensions staff.

We will continue to deliver our services and respond to emails. Our response times may change as current events develop.

Please only telephone the PSS where urgent, for example, reporting a death. You can also arrange a Microsoft Teams meeting with us.

We expect you to use our dedicated website for information before contacting us.

We appreciate your assistance as we focus our staffing resources on delivering pension benefits.