Member Self-Service (MSS)

Activating your Member Self Service Account

You can only activate your member self-service account if you have received an Activation Key. Please note that this is only valid for 30 days.

If you have received an Activation Key, navigate to the Member Self Service website

Scroll down and click on ‘Activate Your Account’.

When prompted, enter the following information in the appropriate fields, and then click continue:

  • Your Surname
  • Your National Insurance Number
  • Your Date of Birth
  • Activation Key

Please take care when entering your activation key as it is case-sensitive. The personal information you enter on this screen must match the data we hold in our system for the activation process to be successful.

On the next screen, you will then be prompted to

  • Enter your personal email address. This will be your username for accessing the Member Self Service website
  • Create a password for your Member Self Service account. This must have a mix of lower- and upper-case letters, numbers and special characters
  • Choose 2 security questions and set answers to these. Take care to remember whether you use upper- or lower-case letters in your answer

Once you have completed all the field, click register. You will then see a ‘success’ message displayed and will be able to use the credentials you have just created to log in to your Member Self Service account.

View our guidance on how to activate your MSS account that includes screenshots of the website which you may find useful.