Deferred members

Member Self Service (MSS)

The Pensions Shared Service has introduced a new way for you to access information about your pension account. Like online banking, Member Self Service (MSS) provides you with an easy way to stay up to date with your pension savings any time of the day or night.

The Pensions Shared Service will be moving to digital formats as our primary method of communicating with you, expanding the ways that you can access information and submit requests.

When you have registered to use MSS, you will be able to:

  • View your pension account
  • Amend your personal details, such as home address, nomination details
  • Perform your own pension calculations and 'what if' scenarios
  • View Annual Benefit statements (ABS) (when available)

Paperless Annual Benefit statements

From 2021, your Annual Benefit Statement has gone ‘paperless’, and you will access your statement directly from the Member Self Service website.

Registering for Member Self Service

You are now able to register for the Member Self Service without an activation key.

In the MSS portal, you will need to scroll down and select the 'I’d like to register' tab.

If the personal email you want to register with is different than the one currently in the system, you will see a message on the screen and then receive an email indicating that you can now register.

If your personal details do not match what we currently have in the system, a message will show indicating that you need to contact the Pensions Shared Service.